International hotline, free of charge:
00800 200 200 20

Cross-selling and upselling

Here's how to generate additional sales on the telephone


Here you will discover:

  • When and how best to start additional selling on the phone

  • How to get the attention of your customers

  • How to awaken the additional needs of your customers

  • How to sell the benefits of your additional products with the MNC technique®

  • How to deal with objections

  • How to overcome personal inhibitions for cross-selling & upselling

  • How to correctly recognise the customer's purchase signals

Afterwards you will be able to:

  • Realise additional sales during the consultation
  • Direct the conversation by means of professional questions
  • Work out the needs and motives of your customers
  • Deal with objections professionally
  • Strengthen customer loyalty with additional products
  • Close the deal with correct final questions

Additional benefits and specifics:

  • Up to 16 participants

  • 4x4 video training®

  • Personal training video on SD card

  • Achievement journal

  • Tutorial support (project-dependent)

  • Transfer phase (project-dependent)

Classroom part: 2 days