Cross-selling and upselling
Here's how to generate additional sales on the telephone
Here you will discover:
When and how best to start additional selling on the phone
How to get the attention of your customers
How to awaken the additional needs of your customers
How to sell the benefits of your additional products with the MNC technique®
How to deal with objections
How to overcome personal inhibitions for cross-selling & upselling
How to correctly recognise the customer's purchase signals
Afterwards you will be able to:
- Realise additional sales during the consultation
- Direct the conversation by means of professional questions
- Work out the needs and motives of your customers
- Deal with objections professionally
- Strengthen customer loyalty with additional products
- Close the deal with correct final questions
Additional benefits and specifics:
Up to 16 participants
4x4 video training®
Personal training video on SD card
Achievement journal
Tutorial support (project-dependent)
Transfer phase (project-dependent)
Classroom part: 2 days
