Inside Sales
Strengthening customer relationships over the phone
On the phone, a few minutes can make or break the customer relationship or order. With the right word at the right time, conversations with customers over the phone will become a decisive factor in the success of your company. Turn your inhouse sales team into a team that can score points with (potential) customers in no time at all – because your customers feel that your employees are happy to help, to answer questions, to advise and above all to sell.
With VBC telephone training, we show you tried and tested strategies for your different business phone calls. Find out how professionalism on the phone can help ensure that your customers feel vindicated and understood in their buying decisions, how to master and successfully complete challenging phone calls, and how to capitalise on your telephone sales calls.
VBC's training modules for selling in offices are tailored individually to the requirements of your company and your industry. Your employees work in a practically-oriented manner – using their own examples in terms of work situation and environment. In this way, they can implement new insights and perspectives on the very next working day.
VBC’s training modules for office selling at a glance:
Secrets of telephone professionals
Here's how to strengthen your relationship with your customer on the phone
Appointment turbocharger on the phone
Here's how to increase your appointment quota
When calling about an order
Here's how to increase your profit
Cross-selling and upselling
Here's how to generate additional sales on the telephone
Complaints on the telephone
Here's how to handle telephone complaints confidently
Our coaching programs:
Telephone coaching at the workplace
Here's how to implement your knowledge easier
