Programme 12 in retail
Here’s how to become a top retail seller in just a year
The demands on retail sellers are manifold. In order to be able to cover these in practice on a personal level, we work together to create an annual programme. The focus is on the needs of the seller personality, for example, self-motivation, dealing with complaints, service orientation, discussions, needs assessment, offer presentation, dealing with objections, language and body language, dealing with rebate requests, sales, additional sales and combined sales, customer loyalty measures.
Procedure:
4 personal coaching sessions each lasting about 3 hours (start and finish meeting before month 1, interim session after month 6, final session after month 12). At the end of each month, scheduled telephone coaching (30-60 minutes). 365 days of “passive” support via telephone & email.
Afterwards you will be able to:
- Turning more prospects into customers
- Turn sales knowledge into sales success
- Test new procedures and implement them successfully
- Make more sales with buying customers
- Radiate confidence in difficult sales situations
- Make permanent customers regular customers
Additional benefits and specifics:
- Individually created programme for individuals
- Personal scripts and handouts
Duration: 12 months
