Secrets of the telephone professionals
Here’s how to strengthen your relationship with your customer on the phone
Here you will discover:
- Which attitude to customers and telephone communication is the right one
- How to use the basics of communication successfully
- How to make peculiarities of the telephone communication your "amplifier"
- How to use the VBC guidelines on the phone
- How to make "type-appropriate" calls
- Which strategies are helpful for making difficult phone calls
- What positive telephone rhetoric can do
- How you can improve the quality of your voice
Afterwards you will be able to:
- Act more confidently and competently on the phone
- Listen actively and understand the needs and motives of your customers
- Respond better to different types of customers
- Direct the conversation by means of professional questions
- Create "mental pictures" with your customers
- Handle “difficult” customers well
- Control your own emotions better
- Make your satisfied customers even more loyal
Additional benefits and specifics:
- Up to 16 participants
- 4x4 video training®
- Personal training video on SD card
- Achievement journal
- Tutorial support (project-dependent)
- Transfer phase (project-dependent)
Classroom part: 2 days
