International hotline, free of charge:
00800 200 200 20

When calling about an order

Here's how to increase your profit


Here you will discover:

  • How to receive orders directly on the phone

  • How to get the attention of your customers

  • What attitude is required with telephone sales

  • How to identify and awaken the needs of your customers

  • How to sell your benefits with the MNC-technique®

  • How to differentiate objections from excuses

  • How to use the VBC telephone guidelines for your sales success on the telephone

Afterwards you will be able to:

  • Generate more sales on the telephone
  • Direct the conversation by means of professional questions
  • “Listen actively” and understand the needs and motives of your customers
  • Sell the individual customer benefit and not "just" a comparable product
  • Deal with objections correctly
  • Apply customer-oriented closure versions professionally
  • Make your satisfied customers even more loyal

Additional benefits and specifics:

  • Up to 16 participants
  • 4x4 video training®
  • Personal training video on SD card
  • Achievement journal
  • Tutorial support (project-dependent)
  • Transfer phase (project-dependent)
  • One-day version: Prerequisite is attending the seminar “Secrets of the Telephone Professional

  • Two-day version: with real phone calls on the 2nd day

Classroom part: 1 day or 2 days with real telephone calls