When calling about an order
Here's how to increase your profit
Here you will discover:
How to receive orders directly on the phone
How to get the attention of your customers
What attitude is required with telephone sales
How to identify and awaken the needs of your customers
How to sell your benefits with the MNC-technique®
How to differentiate objections from excuses
How to use the VBC telephone guidelines for your sales success on the telephone
Afterwards you will be able to:
- Generate more sales on the telephone
- Direct the conversation by means of professional questions
- “Listen actively” and understand the needs and motives of your customers
- Sell the individual customer benefit and not "just" a comparable product
- Deal with objections correctly
- Apply customer-oriented closure versions professionally
- Make your satisfied customers even more loyal
Additional benefits and specifics:
- Up to 16 participants
- 4x4 video training®
- Personal training video on SD card
- Achievement journal
- Tutorial support (project-dependent)
- Transfer phase (project-dependent)
One-day version: Prerequisite is attending the seminar “Secrets of the Telephone Professional”
Two-day version: with real phone calls on the 2nd day
Classroom part: 1 day or 2 days with real telephone calls
