International hotline, free of charge:
00800 200 200 20

Customer Orientation for Service and Technology

Here’s how to make successful customer contacts

Here you will discover:

  • How to optimally support your sales colleagues with customers

  • How to lead a harmonious conversation with the customer

  • How to increase customer satisfaction step by step through customer orientation

  • How to make a positive first impression

  • How to make customers your partners through relationship management

  • How to identify the needs of your customers

  • How to successfully master even difficult situations

  • How to hear with the "right" ear

  • What you should consider when choosing your words

Afterwards you will be able to:

  • Make successful agreements with different types of people
  • Successfully apply the basics of communication theory
  • “Listen actively” and identify the needs of your customers
  • Communicate more confidently and more successfully
  • Exploit complaints as opportunities
  • Deal professionally with angry customers
  • Formulate positively and avoid irritating words
  • Establish regular customers and retain them in the long term
  • Avoid and resolve communications problems

Additional benefits and specifics:

  • Up to 16 participants

  • 4x4 video training®

  • Personal training video on SD card

  • Personal scripts and practice check lists and/or an achievement journal

  • Tutorial support (project-dependent)

  • Transfer phase (project-dependent)

Classroom part: 2 days