Customer Orientation for Service and Technology
Here’s how to make successful customer contacts
Here you will discover:
How to optimally support your sales colleagues with customers
How to lead a harmonious conversation with the customer
How to increase customer satisfaction step by step through customer orientation
How to make a positive first impression
How to make customers your partners through relationship management
How to identify the needs of your customers
How to successfully master even difficult situations
How to hear with the "right" ear
What you should consider when choosing your words
Afterwards you will be able to:
- Make successful agreements with different types of people
- Successfully apply the basics of communication theory
- “Listen actively” and identify the needs of your customers
- Communicate more confidently and more successfully
- Exploit complaints as opportunities
- Deal professionally with angry customers
- Formulate positively and avoid irritating words
- Establish regular customers and retain them in the long term
- Avoid and resolve communications problems
Additional benefits and specifics:
Up to 16 participants
4x4 video training®
Personal training video on SD card
Personal scripts and practice check lists and/or an achievement journal
Tutorial support (project-dependent)
Transfer phase (project-dependent)
Classroom part: 2 days
