Appointment turbocharger on the telephone
Here's how to increase your appointment quota
Here you will discover:
How to get more out of your phone calls
How to use your voice positively
How to win the interest of your customers
How to control the telephone conversation by means of professional questioning techniques
How to develop and use telephone guidelines for your appointment discussions
How to recognise and overcome your personal inhibitions
What you should know about positive telephone rhetoric
How to positively influence your attitude with the "formula of champions”
Afterwards you will be able to:
- Increase your “closure quota” for appointment agreements
- Start the conversation professionally and arouse the customer’s interest
- Direct the conversation by means of professional questions
- Create "mental pictures" with your customers
- Deal with objections correctly
- Get the best from every conversation
- Build up a strong customer relationship
- Use your voice as a conscious "tool" on the telephone
Additional benefits and specifics:
- Up to 16 participants
- 4x4 video training®
- Personal training video on SD card
- Achievement journal
- Tutorial support (project-dependent)
- Transfer phase (project-dependent)
- Two-day version: with real phone calls on the 2nd day
Classroom part: 2 days with real telephone calls
